Terms & Conditions

Placing an order with shop.elixircoterie

You can order from shop.elixircoterie in the following ways:

1. Online via the website – http://shop.elixircoterie.in

2. By phone 011 4611-3801: Choose the option for Sales

3. By post/cheque (Please make all cheques made payable to AMM Hospitality Private Limited)

When you place an order for any products in any of the methods above, you are buying the product at the price stated at the time of order, subject to these terms.

When you place an order online we will send you an email to confirm that we have received your order. This email is produced automatically and confirms the details that you have given us. It is a receipt of order but it is not confirmation that we can fulfil the order. If we cannot for any reason fulfil the order we will contact you directly. Confirmation of fulfilment will be received in the form of a dispatch email. This will include how to track your order if a tracking number is available. This is dependent on the service used to dispatch the order. We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in “My account”.

shop.elixircoterie may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time.

All new orders are deemed separate and each order is treated individually.

Product Price

Our prices on the website http://shop.elixircoterie.in are in INR. Please note our currency converter is only a guide and may not accurately reflect current exchange rates.

You are responsible for the disclosure and payment of any import duties or other taxes, which may apply when the products are delivered. Unfortunately we cannot advise you what these costs may be. Please consult your local customs office for more information.

We always try to make sure that the prices on http://shop.elixircoterie.in are correct but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming the order at the correct price or cancelling it. If the order is cancelled, we will refund you for any payments made. If we cannot get hold of you using the contact information given we will cancel and refund the order.

Delivery Price

You will be notified of the delivery costs automatically before you submit your order. The delivery cost will be based on the delivery address you supply.
For international deliveries, the postage price for delivery is charged on a per parcel basis. The checkout process assumes the delivery is for a single parcel only. The majority of orders are sent by one parcel however in rare cases, the delivery may require more than one parcel to be sent. If this occurs, we will contact you for an additional payment to cover the postage charges prior to dispatch. You will also be given the option to cancel your order. This would normally be applicable to large orders where a high quantity of products has been ordered.

Payment

You must pay for your order before it is dispatched (except account customers) and you can do this by:

Credit/Debit Card

We accept Visa, MasterCard, American Express, Delta, Switch, Solo, Eurocard or JCB. We aim to debit money from your account within two working days after receiving your order however this can depend on your service provider. Should your payment decline we recommend double checking all the details entered to make sure these were correct as often a typing error can be the cause. If they were correct you will need to contact your card issuer to find out the reasons why.

 RTGS/NEFT

RTGS/NEFT payment transfers are accepted for higher value orders (you will be responsible for all charges).

Cooling off period

Customers have a 7 working day cooling off period from the day after receipt of the item. During these seven working days, you may decide your item is not suitable and wish to return the order. You will be able to return the goods for a full refund, however the return postage will be borne by you unless the item is faulty or damaged. If the item is faulty or damaged, we may collect the item from you. You can notify us of cancellation in writing to shop@elixircoterie.in or by post to our address at the bottom of this page.

Please note: You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised.

Availability

We try to keep http://shop.elixircoterie.in as up to date as possible but cannot guarantee that particular products will always be available. If we can’t supply a product you will not be charged for it and we will refund any money taken for that item.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can. If this happens you may cancel your order and we will refund you in full.

Delivery

Our aim is to deliver all goods on a Standard Delivery service within 2-3 working days and all other addresses within 10 working days of confirming the order (unless otherwise stated), however sometimes delays do happen and deliveries can take up to 28 days.

All delivery costs will be shown automatically before you confirm your order. Please click on the delivery page for more information.

Please be aware that your supplied telephone number may be printed on the delivery label to provide a point of contact if the courier needs to contact you.

 

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